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How can I contact you?
Click on the Contact Us button in the main menu
How do I place an order?
Ordering is simple. 1. Select a product category from the online catalog and click the item number. 2. Scroll down to see our selection of styles. Select the pre-formatted style that most closely resembles the way you want your custom product to look. We’ll fill in custom copy momentarily. Styles are listed in order by the number of copy lines. 3. Select the QUANTITY, choose Yes if you want a Logo, and then click on the SHOPPING CART. If you prefer to design your own product from start to finish, select the last style shown “00” or “000”. Design elements you can control include font, size, style, line spacing, etc. 4. Enter the text in the box (s) displayed and click PREVIEW to see how the finished product will be manufactured. If your text does not fit a message appears “YOUR TEXT IS TOO LARGE”. To remedy this situation you have several choices. Reduce the number of characters. Retype your copy and click PREVIEW. Choose another style. Hit the BACK button in your browser until the selection of styles appears. Choose a larger stamp. Click CATALOG on the left side of the screen to choose a bigger size. Click the BACK button on your browser until the selection of styles appears. Select style “000”, which enables you to design your own style. With this option you can reduce the font size to your own preference. 5. After your adjustments are made click PREVIEW again. If you are pleased with the result click ADD TO CART. Please be sure to proof your work, as we are unable to make changes once your order is placed. 6. Now you can CONTINUE SHOPPING or PROCEED TO CHECKOUT
How many letters and lines can I include on the custom product I've selected?
The number of characters (which includes letters, punctuation and spacing) varies from item to item. We do not price items by lines or characters. Each Custom product is the same price, regardless of copy. Some signs may incur an additional charge for extra characters.
Can I choose the font and font size for my custom product?
You can choose the font and font size from the drop down box when entering the text for your custom products.
Is sales tax added to my online order?
If you are a reseller we do not charge sales tax. You must have a Federal Tax Identification Number on file with us to be exempt. To set up a dealer account, please call 1-800-541-9719. For non tax-exempt business we must apply applicable state sales taxes, whether arranged by telephone, fax or online. We are authorized to collect sales taxes in California, New York and New Jersey. We follow the tax rules and regulations imposed by the respective jurisdictions. All sales tax dollars that we collect are remitted directly to the respective States and/or localities.
Where can I enter my P.O. when ordering online?
Purchase Order numbers can be entered in the P.O. Number field when checking out.
Can I make changes or cancel my order after it is transmitted?
After an order is placed there is a small amount of time in which to cancel the order, usually about 20 minutes after transmission. To change a custom or stock order please contact one of our Customer Service Representatives at 1-800-541-9719. Let them know you placed an order via the Web site and provide your Order Number.
Who do I contact if there is a problem with my order?
Please contact one of our Customer Service Representatives at 1-800-541-9719 for assistance.
How will I know that my order was processed successfully?
We will send you an e-mail confirmation, which will include your order number. If we receive your order by 3:00 PM, we will ship it the next day. You will also be able to view your order immediately by logging in on our Home Page and reviewing your Order History.
What is your delivery policy?
We ship all orders within 24 hours of receiving them. Shipping charges are based on weight and the carrier you choose.
How can I check the status of my order?
You may check the status of your order by calling Customer Service at 1-800-541-9719.
What is your return policy?
Custom products are not subject to change or cancellation. If there is a factory error, simply call Customer Service at 1-800-541-9719 with the order number, date on the packing list and an explanation of the problem. A corrected item will be made at no charge. Stock products can be returned within 30 days of purchase for even exchange. Original packaging must accompany the returned goods. Products returned after 30 days subject to a 15% restocking charge. Return authorization is required. Contact us via email at sales@xstamper.com or call 1-800-541-9719 to speak to a Customer Service Representative.
Who do I contact about problems with your site?
Please contact our Web Coordinator gloomis@xstamper.com or 1-800-541-9719 ext. 203
What if I forget my login name or password?
Click on the Sign In icon on the top of our Home Page. Click on the link Forgot Your Password? Just type in your last name and email and we will be glad to email your password to the email address you previously provided. If you forgot your login name please contact one of our System Support Representatives 1-800-851-2686 x290
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses.
How do I finalize my order?
Please be sure to click Submit Order during checkout to finalize your order. A printable confirmation of your order will appear.
Can I browse your site without registering or setting up an account?
Anyone can browse our online catalog. If you would like to make a purchase, you will be asked for registration information after you Proceed to Checkout.